Project at a glance
Telecom Egypt contact center upgrade & expansion
client name
Telecom Egypt
industry
telecom
location
Egypt
pulse by solutions was awarded the project to expand and upgrade Telecom Egypt contact center in partnership with Avaya and Novomind.
Project scope
Solutions
The project scope covered the expansion and upgrade of the Telecom Egypt contact center, including the provision of network solutions, servers, storage and a virtual environment, and the implementation of various solutions such as:
- Transforming storage disks from the disabled state to the enabled and ready state
- Interactive Voice Response (IVR) technology
- Video conferencing
- IP telephony
- Digital channels and chatbot
The pulse by solutions scope of services extends to also cover maintenance and support for the following five years.
Solutions
Flood warning
Environmental warning
Traffic monitoring
Smart waste
Smart water
Smart lighting
Smart energy
Smart irrigation
Crowd monitoring
Smart parking
Digital experience
Digital wayfinding
Showcasing heritage assets
Pedestrian access control & intrusion detection
Vehicular access control & intrusion protection
Solutions
Video Surveillance System (CCTV)
Physical Security InformationManagement (PSIM)
Access Control System
Intercom
Data Infrastructure – Active
Cybersecurity
Integration with existing SEC control center
Upgrade of storage system in regionalcontrol center
Impact & results
- Enhanced speed and quality of customer service
- Optimized capacity and efficiency of TE contact service centers
- Introducing new technologies and availing new digital and multi-channels
- Enhanced overall customer experience
Impact & results
- Optimized infrastructure & operational efficiency
- Optimized resource management
- Seamless user experience for Diriyah’s residents and visitors
- Contributing towards achieving the Kingdom’s Vision 2030
- Optimized infrastructure & operational efficiency
- Optimized resource management
- Seamless user experience for Diriyah’s residents and visitors
- Contributing towards achieving the Kingdom’s Vision 2030
